The fastest way to reach us
Email [email protected] from any address — no account and no form required. One clear message beats three partial ones, and a human reads everything that lands in the inbox.
SUPERLIVE
Contact Us
How to reach the SuperLive team — [email protected] for account trouble, coin questions, safety concerns and technical issues, with what to include and how long a reply takes.
Start a live chat →What to include
Describe what happened and when, name your device and browser, and attach a screenshot if the problem is visual. Never send passwords, full card numbers, or ID documents — support will never ask for them. If the message is about another user, the rough time of the match helps the team find the right session.
How long a reply takes
Most messages get an answer within one business day. Safety reports and payment questions can take a few days because they go through human review or the payment processor, not because they are ignored. Weekends run slower than weekdays.
What email can and cannot fix
Billing questions need the receipt from your payment provider, so attach it. Reporting a specific match works faster with the in-call report button than by email, because the button attaches the session automatically. For behavior rules, point people to the community guidelines rather than litigating by mail.
Before you write
Most questions — camera permissions, skipping, coins, blocking — already have answers in the help center and the FAQ. Check there first; if the answer is missing, that gap is worth reporting too.